Responsible Gaming

Gaming Should Be Entertainment

At Aotearoa QS, we're committed to promoting responsible gaming practices. Online pokies should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. If you choose to play, please do so within your means and for enjoyment purposes only.

Age Verification

You must be 18 years of age or older to participate in online gaming in New Zealand. All operators on our platform are required to verify player age and identity. If you are under 18, please do not attempt to register or play.

Warning Signs of Problem Gambling

Please be aware of the following warning signs that may indicate problematic gambling behaviour:

• Constantly thinking about gambling or planning your next session
• Gambling with increasing amounts of money to achieve the same excitement
• Chasing losses by gambling more to recover money you've lost
• Hiding your gambling activities from family, friends, or partners
• Neglecting work, study, or family responsibilities to gamble
• Using gambling as an escape from stress, anxiety, or other problems
• Borrowing money or going into debt to fund gambling
• Experiencing mood swings or irritability when unable to gamble
• Failed attempts to reduce or stop gambling
• Lying about the extent or frequency of your gambling

If you recognise any of these signs in your own behaviour, please reach out for support immediately.

Self-Help Tools & Controls

Responsible online gaming operators provide tools to help you manage your gaming:

• Deposit Limits: Set a maximum amount you're willing to deposit within a specified timeframe (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount of losses you're prepared to accept
• Reality Checks: Receive notifications during your gaming session to remind you how long you've been playing
• Self-Exclusion: Temporarily or permanently exclude yourself from gaming platforms to take a break
• Account Closure: Permanently close your account if you wish to stop playing entirely
• Session Time Limits: Restrict the duration of individual gaming sessions

We recommend using these tools proactively as part of your responsible gaming strategy.

Support Organisations

If you're concerned about your gaming or need support, help is available. The following organisations provide free, confidential assistance:

New Zealand

• Problem Gambling Foundation (PGF) – Free counselling and support services across Aotearoa New Zealand
  Phone: 0800 664 262 (free call)
  Website: www.problemgambling.org.nz
• Gambling Helpline – 24/7 confidential support
  Phone: 0800 654 655 (free call, 24 hours)
  Website: www.gamblinghelpline.co.nz

International Support

• Australia: Gambling Help Online – www.gamblinghelponline.org.au
• United Kingdom: GamCare – www.gamcare.org.uk
• United Kingdom: GamStop (National Self-Exclusion Scheme) – www.gamstop.co.uk
• Canada: Responsible Gambling Council – www.responsiblegambling.org
• United States: National Council on Problem Gambling – www.ncpgambling.org

If You Need Help

If you believe you have a problem with gambling, please reach out for support today. Seeking help is a sign of strength, not weakness. Professional counsellors are available to discuss your concerns in complete confidence and at no cost to you.

Don't gamble money you can't afford to lose, and remember: help is always available.